Refund Policy

Please note that due to the nature of digital products we do not offer returns or refunds. All sales are final.

We believe in our products 100% and are committed to customer satisfaction. If you are unhappy with your product for any reason please contact us at info@stephpresets.com and we will do our best to resolve the issue.

Lifetime Purchase Protection

If you lose your phone, get a new one accidentally delete your digital assets, don't worry. We've got covered. Just send us the email you used to make your purchase and we'll send you the products again for you to download and install. Contact us info@stephpresets.com

Chargeback Policy

Due to the nature of our product ie. something that can be downloaded and potentially shared without our permission and/or downloaded before a then voided purchase, we do not allow any chargebacks from purchases where the preset has been downloaded. We will dispute any such charge if the product has been downloaded. There will be no exceptions to this policy. We thank you for your understanding.